Customer Care
Delivery Options
We offer different shipping options depending on your location, including standard and express deliveries using UPS.
Standard shipping is free on all orders within the continental United States.
Fees for other shipping methods are calculated during checkout.
We currently only ship within North America. As we expand our online presence and continue to grow, we will soon ship to more countries worldwide. To be notified when we start shipping worldwide, please sign up for our newsletter with your email.
Return and Cancellation Policy
We hope that you are happy with your order, but if for some reason you are not, below are the steps to cancel and return a product. From the date you receive the product, you have 30 days to initiate a cancellation and return.
1. Contact us at contact@ntrigue.us and let us know that you want to return your order. We will send you a return address label via email that you can use to label the original mailer box we shipped to you with your order, or your own packaging material.
2. Please pack all returned items securely within the mailer box using either the included packaging material or your own material to prevent damage during the return. We are not responsible for any damage to the product that may cause bottles to leak or break during the return shipment.
3. All returned goods will be inspected upon receipt. We will not issue a full refund if there are signs of unreasonable use or decanting of the products. In such cases, we will notify you via phone or email that a partial refund amount will be available for you.
4. Once we receive and process your return, our customer service will contact you by email and phone. We will refund your payment to the original payment method within 15 business days, as long as you have initiated your return within 30 days of receiving the product or notifying us of cancellation.